At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Delivery Conversational AI team.
The Conversational AI Engineer is responsible for developing and deploying Conversational AI solutions (chatbots and voicebots), using LLMs, Agentic AI, NLU, and RAG technologies. This role executes technical implementations and integrations across environments while translating business and conversational requirements into scalable, secure, and maintainable technical solutions. It is responsible for defining the technical architecture, integration strategy, APIs, authentication, data flows, AI orchestration, and deployment approach, ensuring compliance with enterprise standards and best practices. The role leads technical discovery and feasibility assessments, implementing and integrating Conversational AI platforms with enterprise systems, CRMs, knowledge bases, telephony, backend services, and third-party applications. It combines expertise in solution architecture, prompt engineering, knowledge base structuring, AI orchestration, and system integration to enable end-to-end automation and continuous improvement. The Conversational AI Engineer also ensures safe and reliable AI model behavior through guardrails, testing, proactive monitoring, troubleshooting, fine-tuning and optimization of prompts, retrieval strategies, and AI model configurations. Additionally, the role oversees STT/TTS configuration and maintenance, voice infrastructure, telephony integration, observability, and performance optimization to guarantee high-quality voice experiences and seamless system integration.
